Terms & Conditions

1. General Terms

• SF Logistics provides freight forwarding and related shipping services between China and Sri Lanka, subject to service availability.
• Customers must provide accurate contact details, item descriptions, quantities, values and documents requested for shipment or customs clearance.
• Transit times are estimates and may change due to carrier schedules, customs inspection, weather, port operations or other events outside our reasonable control.
• Customers are responsible for checking that goods can legally be exported, imported and transported on the selected route.

2. Booking & Warehouse Delivery

1. Obtain the required booking/reference number and current warehouse instructions before sending a parcel.
2. Write the booking/reference number clearly on the parcel.
3. Submit the required order details through the designated order form or approved communication channel.
4. After dispatching the parcel to the China warehouse, send the domestic courier tracking number through your registered WhatsApp number or email.
5. Parcels received without required booking details, parcel marking or tracking information may be delayed or difficult to identify, and this may affect investigation of a related claim.

3. Air Cargo

• Air cargo charges may be calculated using actual gross weight or volumetric weight, according to the applicable service rules.
• The volumetric weight formula used in the current customer policy is:

• The minimum air freight charge is 1 kg per package. Chargeable weight is rounded up to the next 0.5 kg in accordance with the applicable policy.
• Declare batteries, liquids, powders, magnets and electrical components before shipment. Acceptance and routing depend on carrier rules. Battery-containing items must be sent by sea unless SF Logistics confirms an approved alternative in writing.
• Confirm the item type and shipping method before dispatch when special handling may be required.

4. Sea Cargo

• Sea cargo charges may depend on actual weight, volume (CBM), cargo type and the applicable quotation.
• A minimum charge of 5 kg and/or volume-based minimums may apply depending on the shipment. Confirm the applicable minimum and quotation before dispatch.
• For a new sea-shipping order, provide the item name, item photo, estimated total weight and package dimensions or CBM volume.
• Transit times are estimates and may be affected by vessel schedules, consolidation, customs procedures and port operations.

5. Packaging & Fragile Items

• Customers must ensure goods are packed suitably for international transport and handling.
• Fragile, breakable or high-value goods must be declared before the parcel reaches the warehouse, with clear instructions and supporting evidence where requested.
• Where original packaging must be retained, follow the current written instructions. The shipping mark may be required on the courier label, for example SF-保持原包装-[Client Code]. Notify SF Logistics through an approved channel and provide the domestic tracking number before warehouse delivery.
• If fragile/original-packaging instructions are not provided in advance or the required shipping mark is missing, SF Logistics may be unable to verify the handling request or accept a related claim.
• Repacking or removal of outer packaging may occur where permitted by the selected service or communicated warehouse instructions.

6. Customs & Restricted Goods

• Accurately declare each item and its value and provide invoices, packing lists, permits or other documents when requested.
• Goods may be inspected, delayed, assessed for duties/taxes, detained, seized, returned or refused by customs or other authorities.
• Do not send prohibited, restricted, dangerous or controlled goods without prior written confirmation that the shipment is permitted and required approvals are in place.
• Customs duties, taxes, examination charges, storage, penalties or other government/carrier charges may be payable by the customer where applicable.
• SF Logistics does not guarantee customs release or a particular customs decision.

7. Shipping Charges & Payments

• Rates may vary by service, chargeable weight or volume, cargo category, route, exchange rates, carrier surcharges and other applicable costs.
• Confirm the applicable quotation or published rate schedule before shipping. Special handling, customs, local delivery, storage, repacking or third-party charges may be additional where applicable.
• A quotation is based on information supplied by the customer and may need revision if actual cargo details differ.
• Payment must be made using a method confirmed by SF Logistics for the selected service. Release or delivery may depend on settlement of outstanding charges.

8. Delivery & Collection

• Collection and local delivery options depend on the shipment, route and current operational arrangements.
• Provide an accurate delivery address and reachable phone number and follow the selected courier's delivery requirements.
• Delivery dates are estimates and may be affected by customs clearance, courier operations, incomplete address details or events outside SF Logistics' reasonable control.
• Inspect parcels upon receipt and promptly report visible damage, shortage or delivery discrepancies with supporting evidence.

9. Damage, Loss, Claims & Refunds

• Report claims promptly through official contact channels, including the booking/reference number, courier tracking details, item description, photographs, packaging evidence and other requested information.
• Claims are reviewed based on available evidence, service conditions, applicable law and relevant carrier or insurance terms. Refunds or compensation are not automatic.
• Failure to book a shipment, declare fragile handling requirements, provide a required shipping mark or submit evidence may affect whether a claim can be verified or accepted.
• Customs detention, prohibited or undeclared goods, inaccurate declarations, inadequate packaging or missing identification details may limit available remedies, subject to applicable law.
• If a refund or compensation is approved, the amount and processing method will be communicated to the customer.

10. Customer Communication

• Use the official phone number, email address or WhatsApp channel published on our website.
• Keep your booking number and shipment records available when requesting updates or raising an issue.
• Respond to requests for additional information promptly to help avoid preventable delays.

11. Changes to These Terms

SF Logistics may update these terms, service procedures and rates when operational, carrier, regulatory or business requirements change. Updated terms may be published through official channels. Confirm the terms and quotation applicable to your shipment at the time of booking.

This page is a general customer information template and does not replace shipment-specific written quotations, carrier conditions or applicable law. Please have the final terms reviewed before publication.

12. Contact Super Fast Logistics

Super Fast Logistics Pvt Ltd
Phone: 011 290 6009
WhatsApp – Sea Shipping: 076 980 1849
Email: info@sf.lk
Website: www.sf.lk

For a shipment-specific quotation or clarification, contact our team before dispatching your parcel.